FAQ

All orders ship from California. Pre-made kits usually ship within 1–2 business days. Custom pet kits are sketched just for you and ship in 3–5 business days after your sketch is approved. You’ll get tracking info once it’s on its way!

We ship our products to numerous countries, ensuring that little ones everywhere can experience the love and joy that our products bring.

You can reach out to us anytime through the Contact Page or by replying to your order confirmation email. We're always happy to help with anything—from tracking updates to order details!

Not at all! Our kits are beginner-friendly and made to be fun and relaxing. Whether you're painting a landscape or your pet, we guide you step-by-step so you can enjoy the process and feel proud of what you create.

Our All-in-One Kits include everything you need to get started: a pre-sketched canvas, acrylic paints, two brushes, a mixing palette, and a disposable apron.

The Custom Paint Your Pet Kit also includes a printed reference image and custom step-by-step instructions based on your pet’s photo, and a wooden table easel.

At Toyo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please refer to our 'Returns & Exchanges' page to know more!

We apologize for any inconvenience caused. If your item arrived damaged, please contact our customer support team immediately or call our toll-free helpline. Our dedicated representatives will guide you through the process of filing a damage claim and assist you in obtaining a replacement or refund as quickly as possible. To expedite the process, please provide photos of the damaged item and the packaging. Rest assured, we will do our best to resolve the issue and ensure your satisfaction with our products and services. Your feedback is invaluable in helping us improve our processes and maintain the highest standards of quality.

At Toyo, we currently do not offer Cash on Delivery (COD) as a payment option. However, we provide a secure and convenient online payment system that includes various payment methods, such as credit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experience for our valued customers. Our priority is to offer efficient and reliable services, and we continuously strive to enhance your satisfaction with every aspect of your shopping journey.

Absolutely! At Toyo, we proudly offer Afterpay as a payment option for customers in California and various other regions. With Afterpay, you can shop now and pay for your purchase in four interest-free installments, making your shopping experience even more convenient and flexible. Simply select Afterpay at checkout, and you'll be able to enjoy your desired products while spreading the payments over time.